YOUR PRIVACY MATTERS TO US

ATRUEBRAND INNOVATION SOLUTIONS PRIVATE LIMITED a company incorporated under the laws of India, having its registered office at FL NO -401, GULHOMAR SYMPHONY PH-II SR NO B2/4, KHARADI, PUNE MH 411014 IN (“Company”, “we”, “us” or “our”) owns and operates the services on the website located at the URL www.1to1Rx.com and a mobile application under the brand name 1to1Rx (collectively referred to as the “Platform”) 

This privacy policy (“Privacy Policy”), together with the Terms and Conditions (available at https://www.1to1Rx.com/terms-and-conditions) governs your use of the Platform and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by users of our services including medical practitioners, medical pharmacies, medical labs, nurses, patients and the visitors of our website(jointly &severally referred to as “you” or “users” in this privacy policy). By using, browsing, accessing, or subscribing to our services you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your information in accordance with the terms of the Privacy Policy. We shall not use the User’s information in any manner except as provided under this Privacy Policy. 

This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means and modes of usage of such information and how and to whom such information shall be transferred or disclosed by us. You may, at any time withdraw your consent for collection and use of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.

 Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Platform.

If you have any questions about this Privacy Policy or our practices, please email us at support@1to1Rx.com.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third-party service providers used by the app

1.WHY THIS PRIVACY POLICY?

This Privacy Policy is published in compliance with, inter alia:

  1. Section 43A of the Information Technology Act, 2000;
  2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
  3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

  1. The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual;
  2. The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
  3. How and to whom 1to1Rx will disclose such information.

 

2. “Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

  1. passwords;
  2. financial information such as bank accounts, credit and debit card details or other payment instrument details;
  3. physical, physiological and mental health condition;
  4. sexual orientation;
  5. medical records and history;
  6. biometric information;
  7. information received by body corporate under lawful contract or otherwise;
  8. visitor details as provided at the time of registration or thereafter; and
  9. call data records.

1to1Rx will be free to use, collect and disclose information that is freely available in the public domain without your consent.

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

When you register for the Service, we collect certain personal information that you submit to us for your registration, including your name, date of birth, mobile phone number, email address, and a prescription number. We may voluntarily ask you for certain additional information that personally identifies you or could be used to personally identify you. 

The information collected may include but not limited to the following:

  1. Contact data
  2. Demographic data
  3. In-app messages
  4. Your appointment history
  5. Other information that you may voluntarily choose to provide

For your own security and privacy, you should not submit to 1to1Rx that is not necessary for us to provide the Service to you.

We may also collect certain technical data related to your use of the Service, including your IP address, the App pages and web pages you select as you navigate through the Service, your location and language, the operating system and browser for your device, and the identity of your network providers.

 

3. USE OF INFORMATION

This section applies to all users.

You understand that Company may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Healthcare providers and their practice, (e) debugging customer support related issues (f) for the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction. 1to1Rx also reserves the right to use information provided by or about the End-User for the following purposes:

  1. Publishing such information on the Website.
  2. Contacting End-Users for offering new products or services.
  3. Contacting End-Users for taking product and Service feedback.
  4. Analysing software usage patterns for improving product design and utility.
  5. Analysing anonymized practice information for commercial use.
  6. Processing payment instructions including those through independent third-party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.

As a healthcare provider (doctors/medical labs/pharmacies/nurses) you may be required to provide us with information regarding your (mobile no, email id,practice no) and such other as may be required to create an account.1to1Rx may send email and/or SMS confirmation or other communication to patients in connection with their bookings,appointments,medicine order or other interaction if such interaction is facilitated by 1to1Rx.

4. TRANSFER OF DATA

Your information including personal data may be transferred to and maintained on computers located outside of your state, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

Your consent to this privacy policy followed by your submission of such information represents your agreement to such transfer.

The company will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

5.DISCLOSURE OF DATA

We may disclose personal information that we collect, or you provide:

  1. Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

 

  1. Business Transaction.

If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

  1. Other cases. We may disclose your information also:

 

  1. to our subsidiaries and affiliates;

 

  1. to contractors, service providers, and other third parties we use to support our business;

 

  1. to fulfill the purpose for which you provide it;

 

  1. for the purpose of including your company’s logo on our website;

 

  1. for any other purpose disclosed by us when you provide the information;

 

  1. with your consent in any other case;

 

  1. if we believe disclosure is necessary to protect the rights, interest of the company, our customers or others.

 

6. SECURITY OF INFORMATION

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we take steps to ensure security on our systems. Please note this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such safeguards. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

 

If 1to1Rx learns of a security system’s breach, 1to1Rx maintains an incident response policy that includes notifications consistent with applicable law.

 

By using the 1to1Rx Services or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this website.

 

7. RIGHTS OF USERS

 

You shall have the right to make amendments to your data, to delete data, to review the information that we hold of yours, and other rights. If you wish your data and information to be deleted or amended, you can raise a request in writing to the developer at support@1to1rx.com.

1to1Rx will process your request as soon as reasonably practicable, or within a reasonable time frame provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in any manner. 

                        

8. YOUR CHOICES

You may opt out of receiving certain general communications by emailing us at support@1to1rx.com.You may also request that we delete your personal information by sending us an email at support@1to1rx.com.

 

9.CHILDREN

We do not knowingly allow individuals under the age of 18 to create account that allow access to 1to1Rx’s services;

Any user providing, storing or submitting information on behalf of a child assumes full responsibility over the submission, use and transmission of such information.

 

10.CHANGES AND UPDATES TO PRIVACY POLICY

We may update this Privacy Policy from time to time and the revised version will be effective as of the date it is posted. When we update the Privacy Policy, we will revise the “Effective Date” date below and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit the 1to1RX’s Services to stay informed of our privacy practices. Your use of our websites, including the continued storage of your information, following any such change constitutes your agreement that all information collected from or about you through our websites will be subject to the terms of the revised Privacy Policy.

 

This policy is effective as of 2021-08-16

11. INFORMATION RETENTION

1to1Rx’ collection, use, and disclosure of information are generally governed by service agreements with Providers. Information maintained to provide these services to you is retained only for as long as we have a valid business purpose and in accordance with applicable law. 1to1Rx may retain archived information for a period of seven years (or longer if required by law) as necessary to comply with legal obligations, resolve disputes and enforce our agreements and other authorized uses under this Privacy Policy.

1to1Rx indefinitely stores non-personal information, as well as any feedback you provide us.

12. CONTACT US

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@1to1rx.com.